Privacy Policy
Last updated: March 2026
1. Who We Are
Propel is a coaching management platform for fitness coaches, personal trainers, dietitians, and exercise physiologists. We provide tools for managing clients, delivering programs, tracking nutrition, and communicating — all in one place.
2. Information We Collect
- Account information: Name, email address, and password when you register.
- Profile data: Business name, branding preferences, and coaching details you provide.
- Client data: Information coaches enter about their clients (check-ins, measurements, programs, notes). This data belongs to the coach and their clients.
- Payment information: Processed securely via Stripe. We do not store card numbers.
- Usage data: Pages visited, features used, and actions taken within the platform to help us improve the product.
3. How We Use Your Information
- To provide and operate the Propel platform
- To process payments and manage your subscription
- To send transactional emails (receipts, password resets, weekly summaries)
- To improve the platform based on aggregated usage patterns
- To respond to support requests
We do not sell your data to third parties.
4. Data Storage & Security
Your data is stored on Supabase infrastructure hosted in secure data centres. We use industry-standard encryption (TLS in transit, AES-256 at rest). Access to production data is restricted to authorised personnel only.
5. Third-Party Services
We use the following third-party services to operate Propel:
- Supabase — database and authentication
- Stripe — payment processing
- Resend — transactional email delivery
- OpenAI — AI-powered features (workout and meal plan generation, form analysis)
- Vercel — application hosting
Each provider has their own privacy policy governing how they handle data.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your data in a portable format
To exercise these rights, contact us at hello@propelcoaches.com or use the Privacy & Data section in your account settings.
7. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this policy from time to time. When we do, we'll update the date at the top and notify active users by email if the changes are material.
9. Contact
Questions about this policy? Email us at hello@propelcoaches.com.